Shipping & processing
SHIPPING FAQ
How soon will I get my order?
Generally, our products require around 3-4 weeks to be produced. Although all items are made to order, we always have some designs in stock and ready to ship. Please use our chat to get a speedy answer about the item you're interested in. You can reach us by email as well: info@edengardenjewelry.com
Custom orders (individually designed pieces) require 6-8 weeks for production.
I'm in a rush!
We're famous for providing fast service. If you have a hard deadline, please send an inquiry to info@edengardenjewelry.com and we'll do our best to help you. A fee for rushed orders may be applied.
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FREE express shipping
We ship worldwide with express courier service (mostly FedEx), insured and trackable. Delivery takes:
- 3-4 days to the US
- 2-5 days to EU
- around 7 days to Australia and other faraway lands
Exclusions: Israel, Australia, New Zealand, Mexico, Indonesia, Japan, Philippines, Russia, Singapore, South Korea, Thailand, United Arab Emirates are EXCLUDED from Free Shipping offer, sorry!
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Taxes and import
All our items ship from Spain EU. Local duties and import taxes may apply: you will be responsible for any customs duties or clearance for all international shipments.
UK buyers: after Brexit all purchases made outside UK are obliged with import tax and must be paid upon delivery - FedEx will inform you about the specific rate.
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Packaging
You will get a standard FedEx plastic bag without any branded and jewelry related packaging outside. Each ring is nicely wrapped in a discreet black box with a colour ribbon and is ready to give. We use classical ring boxes (faux leather) with golden leaf stamping outside:
