Shipping & processing
How soon will I get my order?
Generally, our products require around 3-4 weeks to be produced. Although all items are made to order, we always have some designs in stock and ready to ship. Please use our chat to get a speedy answer about the item you're interested in. You can reach us by email as well: firstname.lastname@example.org
Custom orders (individually designed pieces) require 6-8 weeks for production.
I'm in a rush!
We're famous for providing fast service. If you have a hard deadline, please send an inquiry to email@example.com and we'll do our best to help you. A fee for rushed orders may be applied.
FREE express shipping
We ship worldwide with express courier service (mostly FedEx), insured and trackable. Delivery takes:
- 3-4 days to the US
- 2-5 days to EU
- around 7 days to Australia and other faraway lands
Exclusions: Israel, Australia, New Zealand, Mexico, Indonesia, Japan, Philippines, Russia, Singapore, South Korea, Thailand, United Arab Emirates are EXCLUDED from Free Shipping offer, sorry!
Taxes and import
All our items ship from Spain EU. Local duties and import taxes may apply: you will be responsible for any customs duties or clearance for all international shipments.
UK buyers: after Brexit all purchases made outside UK are obliged with import tax and must be paid upon delivery - FedEx will inform you about the specific rate.
You will get a standard FedEx plastic bag without any branded and jewelry related packaging outside. Each ring is nicely wrapped in a discreet black box with a colour ribbon and is ready to give. We use classical ring boxes (faux leather) with golden leaf stamping outside: